1. Voluntary 14-day guarantee
On top of your statutory rights, you can request a full refund of any credit pack within 14 days of purchase, for any reason and even if you have already used some of its credits — we bear that cost. Requests are processed by our Merchant of Record through the customer portal linked in the receipt email sent at purchase.
2. How to request
Open the customer portal from the receipt email, choose the order and click "Request refund". Decisions are typically issued within two business days; funds return to the original payment method within 5–10 business days depending on your bank.
3. What happens on a refund
When the refund is issued, we remove the unused credits of that order from your account (credits you already used are not deducted from the amount, and the balance never goes negative); if the pack was Studio, the API access it granted ends too. Affiliate commissions generated by that order are voided. Partial refunds are not available on request: each pack is refunded in full. If we ever issue a partial refund on our own initiative (for example, the proportional refund when an account is suspended), we remove the same proportion of the unused credits and commissions. Questions? Write to support@qr-branding.com.
4. Unscannable QRs — 90-day free re-issue
Every QR is decoded server-side before we ship it. If a printed QR still fails to scan, request a free re-issue within 90 days of generation — open your dashboard, find the QR in 'Recent QRs', and tap 'Report broken QR'. We re-render and return a fresh file. The re-issue is the file only; we do not reimburse reprinting costs. Outside the 90-day window we cannot guarantee compatibility.
5. Right of withdrawal and statutory rights
Credits are digital content supplied as soon as you pay. Before payment we ask for your express consent to start supply immediately and for your acknowledgement that you thereby lose the statutory 14-day right of withdrawal (art. 103(m) TRLGDCU and art. 16(m) of Directive 2011/83/EU); we confirm it in the receipt email. The voluntary guarantee in section 1 is not affected. Nothing in this policy limits any other mandatory consumer protection rights you have under the law of your country of residence.